Returns

IF YOU ARE NOT COMPLETELY SATISFIED WITH THE ITEM(S) YOU HAVE ORDERED PLEASE RETURN THEM TO US UNWORN  WITHIN 14 DAYS OF RECEIPT AND WE WILL BE HAPPY TO GIVE YOU AN EXCHANGE OR  FULL REFUND FOR THE COST OF THE ITEM(S), MINUS ANY SHIPPING FEES.

WE CAN OFFER YOU AN EXCHANGE FOR AN ITEM OF THE SAME VALUE OR LESS, PROVIDED THAT YOU RETURN THEM TO US WITHIN 28 DAYS OF RECEIPT AND UN-USED. 

ALL ITEMS MUST BE IN PERFECT CONDITION, IN THEIR ORIGINAL PACKAGING, UNWORN, UNWASHED AND COMPLETE WITH THEIR ORIGINAL LABELS STILL ATTACHED. PLEASE NOTE THE COMPANY WILL NOT ACCEPT RETURNS IF THE PRODUCT IS STAINED/CORRODED BY MAKE UP OR PERFUME, SCRATCHED OR DAMAGED IN ANY WAY. WE RESERVE THE RIGHT TO REFUSE A REFUND FOR ITEMS RETURNED THAT ARE NOT IN PERFECT CONDITION.

IF YOU REQUIRE A RETURN OR EXCHANGE PLEASE CONTACT US WITHIN SEVEN WORKING DAYS OF DELIVERY OF YOUR ITEM(S) AT [email protected].

  • TO QUALIFY FOR A REFUND YOUR RETURN MUST BE PRE-APPROVED BEFORE YOU SHIP ANY ITEMS BACK.
  • PLEASE DO NOT SHIP ANY ITEMS BEFORE GETTING AN APPROVAL VIA EMAIL FROM OUR CUSTOMER CARE.
  • PLEASE MAKE SURE TO INCLUDE YOUR ORIGINAL INVOICE WHEN RETURNING GOODS.
  • DUE TO HYGIENE REASONS, EARRINGS ARE NON RETURNABLE AND NON REFUNDABLE. UNLESS FAULTY UPON ARRIVAL.

PLEASE NOTE:

CREATURE JEWELLERY TAKES NO RESPONSIBILITY FOR GOODS BEFORE THEY REACH US AND THEREFORE WE RECOMMEND SENDING ANY GOODS BACK TO US VIA A TRACKED SERVICE. THE CUSTOMER SHALL BEAR ALL RETURN SHIPPING COSTS AND EXPENSES, INCLUDING ANY DUTIES AND TAXES. THESE COSTS WILL NOT BE REFUNDED.

IF WE AGREE THAT THE PRODUCT WAS FAULTY, CREATURE JEWELLERY WILL OFFER A REFUND CREDITED TO THE CARD ACCOUNT USED IN THE ORIGINAL SALES TRANSACTION. PLEASE BE AWARE THAT IN CASE OF REFUND, THE SHIPPING COSTS WILL NOT BE REFUNDED, AND THAT SHIPMENT COSTS TO SEND BACK GOODS ARE THE RESPONSIBILITY OF THE CUSTOMER.

CREATURE JEWELLERY WILL CONTACT YOU WITHIN 48 HOURS OF RECEIVING YOUR RETURNS, EXCLUDING WEEKENDS, PUBLIC HOLIDAYS AND BANK HOLIDAYS. PLEASE NOTE CARD REFUNDS MAY TAKE UP TO 10 BUSINESS DAYS FOR YOUR BANK TO COMPLETE, DEPENDING ON THEIR PROCESSING TIME. THIS CAN VARY GREATLY BETWEEN CARD ISSUERS, AND UNFORTUNATELY WE ARE UNABLE TO INFLUENCE THIS.’